311 Non-Emergency System

On Feb. 19, 1997, The FCC (Federal Communications Commission) instructed Bell Communications Research (Bellcore), the North American Numbering Plan (NANP) administrator, to reserve 311 as a code to be utilized by the public to obtain assistance for non-emergency police and other government services.

The City of Pueblo is proud to have rolled out “311” service to its citizens in March of 2004. “311” service is operated by the City of Pueblo to field calls such as potholes, fallen trees, noise complaints, street or traffic signals not working, and to assist in directing citizens to other government agencies that can handle their needs. "311" works within city limits via all landlines and some cell phones.  At this time, not all cell phone companies have made 311 dialing available. 

Between 8:00 a.m. to 5:00 p.m. Monday through Friday excluding holidays, anyone dialing “311” will be connected to the City Clerks Office of the City of Pueblo, where they will receive assistance from a live-person.  Although 311 does not support live-answer on holidays and after-hours, the City's voice automated system is available to assist callers in leaving a message for a particular City employee or department just by speaking the name of the person or department they wish to speak to.

The City of Pueblo urges everyone to try “311”, its fast and easy.
We are here for you.

For more information on 311, please visit:

http://www.fcc.gov/

http://www.dora.state.co.us/PUC/

http://www.911dispatch.com/info/311map.html