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311 Non-Emergency
System
On Feb. 19, 1997, The
FCC (Federal Communications Commission) instructed Bell Communications
Research (Bellcore), the North American Numbering Plan (NANP)
administrator, to reserve 311 as a code to be utilized by the public to
obtain assistance for non-emergency police and other government
services.
The City of Pueblo is
proud to have rolled out “311” service to its citizens in March of 2004.
“311” service is operated by the City of Pueblo to field calls such as
potholes, fallen trees, noise complaints, street or traffic signals not
working, and to assist in directing citizens to other government agencies
that can handle their needs. "311" works within city limits via all
landlines and some cell phones. At this time, not all cell phone
companies have made 311 dialing available.
Between 8:00 a.m. to 5:00 p.m. Monday through Friday
excluding holidays, anyone dialing “311” will be connected to
the City Clerks Office of the City of Pueblo, where they will receive
assistance from a live-person. Although 311 does not support
live-answer on holidays and after-hours, the City's voice automated
system is available to assist callers in leaving a message for a
particular City employee or department just by speaking the name of the
person or department they wish to speak to.
The City of Pueblo
urges everyone to try “311”, its fast and easy. We are here for
you.
For more
information on 311, please visit:
http://www.fcc.gov/
http://www.dora.state.co.us/PUC/
http://www.911dispatch.com/info/311map.html |